Frequently Asked Questions

Have a question? You might find the answer here! If not, feel free to contact us — we’re always happy to help.

What types of products do you sell?

We specialize in collectible hobby items including trading cards, sealed boxes, and related accessories. Our inventory is regularly updated with the latest releases and exclusive finds.

Do you offer international shipping?

At this time, we only ship domestically within the United Kingdom. We may offer international shipping in the future—stay tuned!

How long does it take to process and ship my order?

Orders are typically processed within 1-3 business days. Shipping times vary depending on your location but generally range from 5-7 business days.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment options listed at checkout.

Can I return an item?

Yes! Please refer to our Refund & Return Policy for full details. Items must be returned in their original condition within the return window.

Can I cancel or change my order?

If your order hasn’t been shipped yet, contact us immediately at whatsonsecondinc.shop@gmail.com or call us at +1 (408) 340-0987. We’ll do our best to accommodate your request.

Will I receive tracking information?

Absolutely! Once your order ships, you’ll receive a confirmation email with your tracking number so you can monitor its progress.

Is your website secure?

Yes! We use industry-standard encryption and secure payment processing to protect your personal and financial information.

Do you offer pre-orders?

Yes, we occasionally offer pre-sale items for upcoming releases. Visit our Pre-Sale Info page for more information on how it works.

How can I contact you?

You can reach us by:

• Email: whatsonsecondinc.shop@gmail.com
• Address: 221 2nd Ave, San Mateo, CA 94401, USA

Still have questions? Don’t hesitate to get in touch. We’re here to help!
Thanks for choosing whatsonsecondinc